Salary Packaging Australia Pty Ltd (SPA) is a recognised quality provider of outsourced salary packaging and financial solutions in Australia and is known for its professional response and ease of doing business.
Our goal is to consistently meet or exceed our client expectations for service delivery and to be recognised for excellence and integrity in all our business dealings with both clients and suppliers.
As one means of facilitating quality management and achieving continual improvement, SPA has established quality objectives at relevant functions, levels and processes of the organisation. The quality objectives are reviewed at regular management meetings.
Consequently, SPA has established a Quality Management System in compliance with ISO 9001:2015 and has implemented the following key initiatives:
- Fostering a “quality culture” within SPA focusing on systematic approach, continuous improvement, and our key business activities
- Increasing opportunities for our stakeholders to provide feedback
- Quantum leadership through our people and clients in which we serve
- Growing our network of business relationships.
SPA commits to complying with the requirements of the standard and its own internal requirements, as well as statutory and regulatory requirements that apply to it.
SPA has developed a set of strategies and objectives that relate to its products as well as other areas of the business and review these for achievement at management review. New strategies and objectives are also set in this forum.